Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted August 13, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide technical expertise and troubleshooting for their global customer base, especially FortiGate products. The role involves troubleshooting, customer communication, and collaboration with QA and development teams to enhance customer success and contribute to the growing business. The ideal candidate will have extensive experience in a networking/security environment.
Requirements
- 3+ years of experience in technical support or system administration.
- Bachelor's degree in computer science or related field.
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills.
Benefits
- medical
- dental
- vision
- life and disability insurance
- 401(k)
- paid holidays
- vacation time
- sick time
- comprehensive leave program
- Equity program
