Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted December 27, 2024
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide expert troubleshooting and support for their customers and partners, particularly Fortinet products like FortiGate. The role involves system administration, configuration analysis, customer education, and case management. It will contribute to the success of the Global Customer Success and Support function and involve collaboration with QA, development, and internal teams.
Requirements
- Minimum 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering, or a related field, or equivalent experience
- Strong understanding of operating systems - Windows, OSX, Unix/Linux
- Strong troubleshooting and problem-solving skills
- Past experience with AI tools for efficiency
- Strong communication skills, both written and verbal
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability insurance
- 401(k)
- Paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
