Client Resolution Specialist
Florida BlueSan Antonio, Texas, United States
Posted September 30, 2025
Full Time
About the Company
Florida Blue is an independent licensee of the Blue Cross and Blue Shield Association, dedicated to serving all Floridians with a range of health solutions. The company offers comprehensive health insurance, wellness programs, innovative health initiatives, and tailored solutions for both individuals and businesses. Florida Blue's core focus on accessibility and quality care sets it apart in the healthcare industry.
Job Description
The Client Resolution Specialist maintains customer service roles, focusing on resolving complex client issues and ensuring customer satisfaction. This position involves handling inbound calls from providers and members, utilizing systems to track client interactions, and providing expert assistance to members with complex cases. The role requires strong communication and problem-solving skills.
Requirements
- Provide standard client support (60%)
- Identify high-volume claim cases and benefits inquiries
- Collaborate with Benefit Consultant and Customer Service Manager
- Research claims and benefits
- Assist with special projects