UK Customer Success Manager

Famly is looking for a proactive, data-driven Customer Success Manager to nurture and grow our existing Small-to-Medium Business (SMB) customers across the UK and Nordics. As a trusted advisor, your mission is to ensure our SMB customers are maximizing the value they get from Famly.

Requirements

• Serve as the primary point of contact for your portfolio of accounts, building meaningful, trust-based relationships with key decision-makers and stakeholders.
• Proactively manage churn risk by analyzing client usage patterns, conducting regular, data-led check-ins, and facilitating account reviews to ensure customers are achieving their desired outcomes.
• Educate clients on Famly's features and tools, acting on feedback to suggest proactive solutions that meet their goals and lead to maximum value and adoption.

Benefits

• Impact on the Bottom Line: You'll directly contribute to our overall ARR growth, retention rates, and upsell revenue targets —your success is our success.
• Career Trajectory: This role isn't a dead end. We offer clear progression opportunities across the Customer Success IC track, Key Account Manager IC track, and Leadership track.
• Genuine Empathy: You'll excel because you genuinely care about understanding and solving client challenges, using a proactive and resourceful mindset to anticipate needs and find creative solutions.