Lead, Industry Communications & Customer Storytelling
FaireSan Francisco, California, United States
Posted December 22, 2025
161000 - 221500 USD year
Full Time
About the Company
Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities.
Job Description
Faire is looking for a Lead, Industry Communications & Customer Storytelling to lead the execution of the Thought Leadership, Data, and Customer Advocacy Strategy. The successful candidate will position Faire as the wholesale, retail expert and customer-obsessed partner by transforming industry insights, data, and customer achievements into powerful earned media and rapid communications programs.
Requirements
- 8-10 years of progressive experience in communications, industry marketing, or thought leadership within a B2B SaaS, Marketplace, or SMB environment.
- Rapid Response Acumen: Proven experience developing and executing rapid, high-stakes, reactive media strategies that protect and enhance corporate reputation.
- Customer-Centric Storytelling: Exceptional ability to synthesize complex platform benefits into clear, compelling narratives that prioritize customer value and success.
- Data Translation Mastery: Deep comfort translating raw customer and market data into citable, high-impact external media assets.
- Vertical Media Acumen: Proven ability to cultivate relationships with influential vertical and trade media to secure high-quality earned coverage focused on industry expertise.
Benefits
- Equity
- Benefits