Real-Time Analyst (RTA)
ExpedockLocation not specified
Posted October 24, 2025
Full Time
About the Company
Expedock delivers tech‑enabled staffing, automation, and consulting services that help global brands streamline operations and accelerate digital transformation. Leveraging a team of Stanford AI researchers and logistics leaders, the company offers offshoring, AI, BI dashboards, omni‑channel support, and technology consulting tailored to each client’s workflow. Its solutions integrate seamlessly, freeing customers to focus on core business priorities. Backed by investors such as Tencent co‑founder Liqing Zeng, Bain Capital, and Pear, Expedock is positioned to transform one business at a time with a data‑driven, end‑to‑end approach.
Job Description
The Real-Time Analyst (RTA) is responsible for monitoring daily operational performance across Expedock’s eBPO accounts and automation workflows, providing weekly operational insights and reports to management to enable data-driven decision-making and continuous improvement.
Requirements
- Bachelor’s degree in Business, Operations Management, or a related field
- At least 2 years of experience in real-time management or WFM within a BPO, shared services, or tech-enabled operations environment
- Proficiency in Insightful, Insights dashboards, Google Sheets/Excel, and workforce or productivity monitoring tools
- Strong analytical, problem-solving, and multitasking skills with a high attention to detail
- Excellent communication and coordination abilities; comfortable interfacing with leadership and frontline teams
- Ability to thrive in a fast-paced, performance-driven, and evolving operational environment
