Real - time Analyst
EXLPhilippines
Posted December 1, 2025
Full Time
About the Company
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.
Job Description
The Real-Time Analyst is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level, occupancy, shrinkage, and productivity targets are consistently met across all sites for the campaign.
Requirements
- Real-Time Monitoring & Queue Management
- Intraday Management
- Reporting & Analysis
- Tools & System Management
- Communication & Coordination
- Communication Planning and Strategy Development
- Computer Navigation
- Conflict Management
- Influencing and Negotiation Strategies
- Off-shoring technology set-up like Bandwidth utilization etc.
- Speed Typing
- Stakeholder Engagement
- Strategic Competencies
