Real-Time Analyst (RTA)
TamaraCairo, Cairo, Egypt
Posted June 11, 2025
Full Time
About the Company
Tamara is a fintech platform revolutionizing shopping, payments and banking for Saudi Arabia and GCC.
Job Description
We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. The role is responsible for monitoring real-time performance across all service channels and ensuring optimal schedule adherence to meet service level agreements (SLAs).
Requirements
- Minimum 1 year of experience in a Real-Time Analyst or similar WFM position
- Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc.
- Excellent analytical, communication, and multitasking skills
- Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus
- Ability to work under pressure and make fast, data-driven decisions in dynamic environments
Benefits
- hybrid work schedule based out of our offices in Cairo
