IT Support - Call Coordinator

Serve as the initial point of contact in the Support Center for customers requiring technical assistance. Create accurate trouble tickets in the support system and route issues to the appropriate support resources.

Requirements

• Strong customer service skills, including clear written and verbal communication and the ability to build effective working relationships.
• Ability and willingness to provide prompt, courteous, and thorough responses to users’ questions or issues.
• Ability to quickly become familiar with customer IT systems requiring support.
• Flexibility to work holidays, extended hours on a case-by-case basis, and other shifts as required.
• Ability to accommodate occasional shift changes based on coverage requirements and special events.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) retirement plan
• Paid time off (PTO)
• Short-term/long-term disability
• Life insurance