Customer Success Coordinator - Portuguese and English Speaker

We are looking for a Customer Success Coordinator to join our Americas team! In this position, we are looking for an associate who can support customers throughout the Americas. The ideal candidate has formal education in a related field and fluency in English, Spanish and Portuguese language.

Requirements

• Collaborate with and support 2-3 Account Managers to ensure effective implementation of the EcoVadis solution to a joint portfolio of customers in the US, Canada, and/or LATAM
• Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
• Guide customer invitation of supplier rating assessments on a systematic basis to drive adoption of product and services and sustainability impact
• Establish and maintain customer relationships both proactively and reactively
• Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer support
• Liaise between customer and other EcoVadis departments to solve customer challenges and find solutions within reasonable deadlines
• Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer

Benefits

• Work from home allowances (one-off IT and Home equipment)
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Annual performance bonus
• Remote work from abroad policy
• Internet and electricity bill allowance
• Health care and life insurance after specified seniority
• Hybrid work organization (from the office or from home)
• Additional day for community service when volunteering
• Career Growth Management