Customer Success Coordinator - French Speaker

Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Requirements

• 2+ years successful customer support experience with large accounts acquired in a fast paced environment
• Formal education in a related field (Supply chain, sustainability, business) is ideal
• Excellent communication skills (Both written and verbal) in French and English is a must.
• Additional language fluency is considered an advantage (Italian and Spanish)
• Excellent excel and data analytical skills
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
• Ability to summarize data into insights in multiple formats
• Computer literate (MS office, Google Suite, SalesForce, Project management tools...)
• Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability
• The ability to build strong relationships both internally and externally.

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet