Customer Success Coordinator - German Speaker

Customer Success Coordinator - German Speaker. Guide customers toward a sustainable world through successful program implementation, focusing on empowering customers to create sustainable impact by enabling them to set, fulfill and continuously expand their ambition.

Requirements

• Empower customers on their program implementation: assisting with creating powerful communication, helping them identify appropriate actions, delivering training sessions, answering clients’ operational questions
• Enable customers to monitor their performance, reach their pre-defined strategic goals, and increase the adoption of subscribed solutions
• Represent the customer voice within EcoVadis to adapt tools and processes to customer needs
• 2+ years successful customer support experience with large accounts in a fast-paced environment
• Professional fluency in German and English
• Analytical skills and attention to detail
• Ability to work independently and autonomously
• Knowledge of procurement systems and/or SaaS solutions

Benefits

• Support with all necessary office and IT equipment
• Flexible working hours
• Wellness allowance
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization
• Remote work from abroad policy
• Meals and Transportation Vouchers
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day
• Time off: Community Service Day + Personal Day
• Summer Hours
• Hybrid Monthly Allowance for electricity and Internet