Customer Success Strategy & Digital Journey Manager (f/m/d)
doinstructBerlin, Germany
Posted January 19, 2026
Full Time
About the Company
At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up.
Job Description
We help frontline operations reach a higher standard of execution by making compliance the backbone of how teams onboard, train, and work day to day. Our next stage of growth is a scalable, data-driven post-sale motion that reinforces operational excellence across their sites.
Requirements
- Background in consulting, project or program management, RevOps, implementations, or Customer Success with a strong focus on systems, process, and scale.
- Data-driven by default; you build and use dashboards and leading indicators to guide decisions.
- Strong stakeholder manager who can drive alignment and decisions without formal authority.
- Clear, structured communicator who can guide operational customers who are not always digital-native.
- Fluent in German & English and comfortable working across the DACH region.
Benefits
- Competitive salary
- Stock options
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance