Customer Success Manager (f/m/d)
doinstructGermany
Posted January 5, 2026
Full Time
About the Company
A Series A company at the point where structure, automation, and data discipline genuinely move the needle.
Job Description
Customer Success Manager responsible for managing a portfolio of SMB accounts across DACH, driving adoption and renewals, and designing a digital-first journey.
Requirements
- 2+ years in Customer Success or a related GTM role
- Data-driven by default; you rely on signals, dashboards, and leading indicators to prioritize your week
- Strong communicator who can guide traditional, operational customers with confidence and structure
- Solid project and stakeholder management skills
- Fluent in German & English and confident navigating discussions with operational and managerial stakeholders across the DACH region
Benefits
- Career development opportunities
- Positive working atmosphere
- Maximum transparency
- Communication at eye level
- Support for personal and professional development