Technical Support Engineer II - eSign (Fluent Spanish)
DocuSignBrazil
Posted January 27, 2026
Full Time
About the Company
DocuSign is a global leader in digital transaction management, offering electronic signature solutions and contract lifecycle management to over 1.5 million customers across 180 countries. Its intelligent agreement management platform accelerates business processes by connecting document data with enterprise systems, reducing costs and enhancing efficiency. Key offerings include workflow automation, real estate tech, fintech, and AI-driven contract analytics, making it a distinctive player in simplifying agreements and workflows for businesses worldwide.
Job Description
The Technical Support Engineer (TSE) is a strategic customer advisor and the internal voice for our customer base. The TSE will both have the accountability and responsibility to deliver on our customers' needs. This role acts as a liaison between customers and all functional areas within Docusign to resolve technical support inquiries.
Requirements
- Provide outstanding technical support for the Docusign eSignature and associated services
- Handle incoming support channels to troubleshoot customer inquiries
- Use broad technical product expertise within Docusign eSignatures areas to help customers increase adoption
- Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance