Technical Support Engineer II - eSign
DocuSignBrazil
Posted February 4, 2026
Full Time
About the Company
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work
Job Description
The Technical Support Engineer (TSE) is a strategic customer advisor and the internal voice for our customer base. The TSE will both have the accountability and responsibility to deliver on our customers’ needs. This role acts as a liaison between customers and all functional areas within Docusign to resolve technical support inquiries.
Requirements
- Provide outstanding technical support for the Docusign Intelligent Agreement Management (IAM) and associated services
- Handle incoming support channels to troubleshoot customer inquiries
- Use broad technical product expertise within IAM areas to help customers increase adoption
- Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience
Benefits
- Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work