MSP Service Desk Engineer
Culture FitsKnoxville, Tennessee, United States
Posted March 4, 2026
Full Time
About the Company
Culture Fits is a seasoned recruitment firm with over 15 years of experience in the employment industry, specializing in aligning candidates with both technical and cultural requirements. The company offers a comprehensive suite of services that support Managed Service Providers, Managed Security Service Providers, and cybersecurity initiatives, including solutions for information security, system engineering, and CISO consulting. By prioritizing culture fit, Culture Fits helps organizations build cohesive teams that collaborate effectively, reduce conflicts, and consistently deliver positive customer experiences. Its reputation for excellence and deep industry expertise make it a trusted partner for companies seeking to strengthen their workforce and uphold their core values.
Job Description
The Service Desk Engineer is responsible for delivering responsive technical support to end users across multiple client environments. The ideal candidate is technically capable, customer-focused, and process-driven, able to troubleshoot efficiently and document thoroughly.
Requirements
- Experience in a Service Desk, Help Desk, or IT Support role.
- Strong troubleshooting and problem-solving ability.
- Excellent customer service and communication skills.
- Ability to manage multiple tickets and priorities effectively.
- Experience documenting technical work clearly and thoroughly.
- Basic understanding of IT infrastructure and networking concepts.
- Strong time management and organizational skills.
Benefits
- Health Insurance
- 401(k) or Retirement Plan
- Paid Time Off
- Professional Development Opportunities