Strategic Customer Success Manager

As a Strategic Customer Success Manager, you will support Contentful's North American Strategic Accounts, guiding customers through digital experience transformation, maximizing ROI, and driving measurable outcomes. You'll partner with Sales, Solution Engineering, Partnerships, and Marketing to ensure customer success and identify expansion opportunities.

Requirements

• 10-15+ years in Enterprise Customer Success or Account Management within SaaS/PaaS, preferably Martech, CMS, personalization, or digital experience platforms.
• Proven experience managing and growing complex, multinational accounts with large stakeholder groups across digital, engineering, and marketing functions.
• Strong understanding of digital experience technology ecosystems—headless CMS, personalization engines, content orchestration, CDPs, and modern API-first architectures.
• Expertise in value realization, executive communication, strategic planning, and aligning technical capabilities to measurable business outcomes.
• Demonstrated strength collaborating with enterprise AEs to support deal strategies, expansion motions, and commercial negotiations.
• Experience leading renewals and expansions of $1M+ ARR and maintaining relationships with VP and C-suite executives.
• Ability to navigate partner ecosystems, including SIs, agencies, and technology integrators, to drive customer success and platform adoption.
• Skilled in presenting to both technical and business audiences—making complex concepts accessible, compelling, and actionable.

Benefits

• Stock Options
• Comprehensive healthcare package
• Fertility and family building benefits
• Paid time off
• Company paid parental leave
• Annual education budget
• Virtual and in-person events
• Annual wellbeing stipend
• Communication stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend