As a Strategic Customer Success Manager, you will be the post-sale counterpart to our Strategic Account Executive, guiding enterprise customers through their digital experience transformation and maximizing the ROI of their Contentful investment.
Requirements
- 10-15+ years in Enterprise Customer Success or Account Management within SaaS/PaaS, preferably Martech, CMS, personalization, or digital experience platforms.
- Proven experience managing and growing complex, multinational accounts with large stakeholder groups across digital, engineering, and marketing functions.
- Strong understanding of digital experience technology ecosystems—headless CMS, personalization engines, content orchestration, CDPs, and modern API-first architectures.
- Expertise in value realization, executive communication, strategic planning, and aligning technical capabilities to measurable business outcomes.
- Demonstrated strength collaborating with enterprise AEs to support deal strategies, expansion motions, and commercial negotiations.
- Experience leading renewals and expansions of $1M+ ARR and maintaining relationships with VP and C-suite executives.
- Ability to navigate partner ecosystems, including SIs, agencies, and technology integrators, to drive customer success and platform adoption.
- Skilled in presenting to both technical and business audiences—making complex concepts accessible, compelling, and actionable.
- A proactive, curious, and consultative approach with the ability to operate independently, think strategically, and influence without authority.
Benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- Generous Paid Time Off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Annual wellbeing stipend to care for your physical, financial, or emotional health
- Monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
