As a Strategic Customer Success Manager, you will support Contentful's North American Strategic Accounts and act as the trusted advisor for enterprise customers, guiding them through their digital experience transformation and maximizing the ROI of their Contentful investment.
Requirements
- 10-15+ years in Enterprise Customer Success or Account Management within SaaS/PaaS, preferably Martech, CMS, personalization, or digital experience platforms.
- Proven experience managing and growing complex, multinational accounts with large stakeholder groups across digital, engineering, and marketing functions.
- Strong understanding of digital experience technology ecosystems—headless CMS, personalization engines, content orchestration, CDPs, and modern API-first architectures.
- Expertise in value realization, executive communication, strategic planning, and aligning technical capabilities to measurable business outcomes.
- Demonstrated strength collaborating with enterprise AEs to support deal strategies, expansion motions, and commercial negotiations.
- Experience leading renewals and expansions of $1M+ ARR and maintaining relationships with VP and C-suite executives.
- Ability to navigate partner ecosystems, including SIs, agencies, and technology integrators, to drive customer success and platform adoption.
- Skilled in presenting to both technical and business audiences—making complex concepts accessible, compelling, and actionable.
- A proactive, curious, and consultative approach with the ability to operate independently, think strategically, and influence without authority.
Benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- Generous Paid Time Off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Annual wellbeing stipend to care for your physical, financial, or emotional health
- Monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees.
