At Constant Contact, we are seeking an experienced Director, Revenue Operations to lead and optimize our end-to-end revenue engine across two distinct sales organizations. This leader will be responsible for developing scalable processes, operational rigor, and data-driven insights that support predictable revenue growth and best-in-class customer retention.
Requirements
- Collaborate with Sales and Customer Success leadership to strategize and implement initiatives that boost revenue and enhance customer retention.
- Align revenue objectives, key performance indicators (KPIs), and operational goals with executive leadership, ensuring accountability and measurable outcomes.
- Leverage data-driven insights to pinpoint opportunities for growth, mitigate risk, and resolve revenue-related issues.
- Design, implement, and refine sales processes across transactional and high-velocity workflows to maximize efficiency, conversion rates, and productivity.
- Oversee revenue operations, including pipeline management, forecasting, and reporting.
- Ensure seamless cross-functional collaboration to create a unified revenue approach.
- Partner with Revenue Enablement to ensure teams have the necessary training, tools, and playbooks to operate at peak performance.
- Develop operational processes to support onboarding, adoption, expansion, and retention across the customer base.
- Build frameworks for customer health scoring, engagement tracking, churn forecasting, and renewal management.
- Establish and maintain a unified analytics infrastructure for leadership and frontline managers, translating performance data into actionable insights to identify growth opportunities, operational gaps, and risks.
- Guarantee accuracy in reporting and forecasting across the revenue funnel.
- Create dashboards and key performance indicators (KPIs) that track full-funnel revenue performance, spanning from initial lead generation through customer renewal.
- Own and manage the technology stack for the Go-to-Market (GTM) teams, including primary responsibility for Salesforce, as well as supporting applications like Calendly, Gong, ZoomInfo, Customer success platforms, and sales engagement tools.
- Drive continuous improvement in operational leverage, accuracy, and automation by evaluating, implementing, and integrating new technologies.
- Ensure the effective integration of all sales tools to streamline business processes and maximize team productivity.
- Build, mentor, and scale a high-performing Revenue Operations team, including leadership development, organizational design, and succession planning.
- Provide guidance on best practices, processes, and tools to ensure the team consistently delivers operational excellence and supports evolving business needs
- Lead and influence senior leaders across Sales, Customer Success, Marketing, Finance, and Product to drive alignment, decision-making, and execution across the revenue lifecycle.
- Partner closely with Finance to align reporting, forecasting, and planning methodologies.
- Collaborate with Marketing to ensure alignment across demand generation, lead routing, and attribution.
- Act as a trusted advisor to executives by delivering clear data-backed recommendations and operational insights.
Benefits
- Generous paid time off policy
- Competitive benefits package that supports the health and well-being of you and your family
- Hybrid work model combining remote work with access to office locations
