Customer Success Manager
ComplexioUnited Kingdom
Posted September 16, 2025
Full Time
About the Company
Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data - both structured and unstructured.
Job Description
Complexio is seeking a Customer Success Manager to lead strategic relationships with enterprise clients as they adopt and scale their AI-powered automation platform. This role involves providing technical enablement, acting as the primary point of contact, and driving expansion within client departments. The ideal candidate will be both a project manager and a deep technical understanding of automation.
Requirements
- 4+ years in a Customer Success, Implementation, or Technical Account Management role
- Experience supporting B2B SaaS platforms in automation, AI/ML, or data-driven products
- Demonstrated success managing technical stakeholders across functions
- Strong communication and relationship-building skills
- Familiarity with enterprise infrastructure (APIs, data pipelines, cloud platforms, ERPs)
- Project management background
Benefits
- Join a groundbreaking AI platform solving real enterprise pain points
- Help clients achieve measurable ROI
- Shape the success function and influence product direction
- Remote-first, globally distributed team
- Work with AI platform
