Manager, Customer Success
Keywords StudiosMadrid, Community of Madrid, Spain • Community of Madrid, Spain
Posted October 9, 2025
Full Time
About the Company
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard. We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Job Description
Helpshift is a leading provider of customer service platform focused on bridging the gap between traditional support channels and the growing demand for messaging-based interactions. They aim to help their clients resolve issues efficiently and improve customer satisfaction through their AI-powered platform. The Manager, Customer Success role involves managing onboarding, CSM teams, and growing customer relationships with global clients.
Requirements
- 8+ years’ experience helping Enterprise and Mid-Market customers reach their goals
- Managed team responsible for Onboarding
- Adapt quickly in a fast-paced environment
- Navigate enterprise politics and large-scale initiatives
- Experience working with SaaS products