Customer Success Manager (CSM)
Coworker.aiSan Francisco, California, United States
Posted July 11, 2025
90000 - 120000 USD year
Full Time
About the Company
Coworker is a hypergrowth AI startup building AI for complex work, backed by top-tier VCs and securing $13M in seed funding.
Job Description
Join Coworker, a hypergrowth AI startup, as a Customer Success Manager and play a critical role in changing how the world works. As a highly driven CSM, you will own the post-sale relationship with mid-market customers, drive implementation success, and develop relationship management, strategic advisory, and revenue growth.
Requirements
- Experience: 2-4 years in SaaS Customer Success roles with proven track record of retention and growth
- Operational Mindset: Self-starter with ability to identify, own and execute on opportunities while managing competing priorities
- Technical Skills: Strong platform expertise, ability to understand technical requirements and translate business needs
- Communication: Excellence in stakeholder management, presentation skills and written communication
- Analytics: Data-driven approach to customer success, proficiency in success metrics and reporting
- Tools: Expertise in Customer Success and CRM systems (Hubspot, Salesforce) and collaboration/project management tools
Benefits
- Salary + Equity + Benefits
- Base Salary: $90k-120k
- Equity: Generous equity in early stage company
- Benefits: Health/dental/vision insurance, 401(k), unlimited PTO
