Customer Success Manager - SMB
Common RoomUnited States
Posted February 3, 2026
Full Time
About the Company
Common Room empowers go-to-market teams to pinpoint the right prospects, time their outreach, and boost conversions by leveraging sophisticated signal capture, precise person and account identification, and enrichment. The company’s platform aggregates multi-channel data to reveal intent and readiness, allowing teams to engage with the highest-value targets. Its AI-powered activation agents automate personalized outreach and follow-up, ensuring consistent, data-driven engagement at scale. By combining deep data intelligence with real-time AI automation, Common Room delivers a unique, end-to-end solution that transforms how sales and marketing teams target, engage, and convert prospects.
Job Description
Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out.
Requirements
- 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment.
- Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps).
- Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement.
Benefits
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision, HSA and FSA
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- Monthly Remote Stipend
- 401(k) self contribution
- Paid Family Leave