Customer Success Manager - Mid-Market
Common RoomUnited States
Posted February 3, 2026
Full Time
About the Company
Common Room is the AI GTM Platform that empowers teams with AI agents built on complete buyer intelligence.
Job Description
Common Room is the AI GTM Platform that empowers teams with AI agents built on complete buyer intelligence. We're looking for a Customer Success Manager to partner with customers, drive positive business outcomes, and shape our customer experience.
Requirements
- 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment
- Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps)
- Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement
Benefits
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision, HSA and FSA
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- Monthly Remote Stipend
- 401(k) self contribution
- Paid Family Leave
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle