Customer Success Manager - Enterprise

Common Room is a company that empowers teams with AI agents built on complete buyer intelligence. We're looking for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes.

Requirements

• 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment.
• Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps).
• Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement.
• Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences.
• Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups.
• Strong problem-solving skills with a consultative approach to finding solutions that drive customer success.
• Experience using Salesforce and other CRM or GTM systems is preferred.

Benefits

• Competitive base compensation with meaningful equity ownership
• Health insurance including medical, dental, and vision, HSA and FSA
• Unlimited Paid Time Off
• Paid Company Holidays
• Work from home policy including a laptop and support for your home office needs
• Monthly Remote Stipend
• 401(k) self contribution
• Paid Family Leave