Technical Support Specialist 1- Command Cloud
Command AlkonBogota, Bogota, Capital District, Colombia
Posted January 7, 2026
Full Time
About the Company
Command Alkon is a technology leader that transforms heavy building materials operations through innovative solutions. The company offers a comprehensive suite of services—including ready‑mixed batching controls, automation, optimization, and mobile cloud SaaS—that streamline concrete, asphalt, and aggregate production. Its digital industry platform integrates bulk materials supply chain, fleet and workforce management, and enterprise content management to deliver real‑time visibility and quality control. By combining cutting‑edge technology with deep industry expertise, Command Alkon empowers customers to enhance efficiency, reduce waste, and shape the future of construction materials.
Job Description
Join Command Alkon's Customer Support team as a Technical Support Specialist 1. This entry-level role focuses on a specific product line and requires a deep hunger for providing exceptional customer service. The team is trained on product functionality, case management best practices, and internal policies.
Requirements
- Adhere to 'Product Training Curriculum' schedules and progressing through allocated courses.
- Provide Level 1 support with assistance from senior team members for various hardware, software, Saas, and mobile solutions.
- Own the customers problem through resolution while keeping the customer informed timely.
- Proactively anticipate the customers’ needs or problem by listening to all details and continually strengthening and improving your customer service skills.
- Work as a team to meet or exceed Command Alkon's Support SLA's.
- Continually make improvements or updates to Command Alkon's customer facing knowledge base articles.