Technical Support Specialist 1
Command AlkonBogota, Bogota, Capital District, Colombia
Posted January 2, 2026
Full Time
About the Company
Command Alkon takes pride in being the leaders in supporting advanced construction material industry solutions.
Job Description
Join Command Alkon's Customer Support team as a Technical Support Specialist 1. Provide Level 1 support for hardware, software, SaaS, and mobile solutions. Progress from trainee to independent work under guidance of senior team members.
Requirements
- Adhere to 'Product Training Curriculum' schedules and progress through allocated courses.
- Provide Level 1 support with assistance from senior team members for various hardware, software, SaaS, and mobile solutions.
- Own the customers' problem through resolution while keeping the customer informed timely.
- Proactively anticipate the customers' needs or problem by listening to all details and continually strengthening and improving your customer service skills.
- Work as a team to meet or exceed Command Alkon's Support SLA's.
- Continually make improvements or updates to Command Alkon's customer facing knowledge base articles.