Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible to collect customer past due balances for assigned accounts, focused on both the LATAM and US market.

Requirements

• Contact past due customers to collect past due balances, handling both inbound and outbound communications via telephone, email, or through other channels
• Identify and resolve any payment disputes by determining the root cause of any cases and following up with internal teams to resolve them
• Explain invoice details, statements, payments, and credit memos to customers; including, performing analysis and research necessary to answer customer questions
• Monitor and manage a list of assigned customer accounts primarily in LATAM, but also in other geographical areas
• Update credit hold status and dunning procedures for customers
• Create reports and send invoice details in PDF and Excel format to customers
• Suggest process improvements to better address the billing and collections process in LATAM and globally
• Apply cash payments & deposits (Lockbox, ACH, Wires, Credit Cards)