Head of Customer Success

We are looking for a metric and results-driven Head of Customer Success to lead our global Customer Success team, managing and guiding a team of 11+ Customer Success Managers with the primary goal of retaining and expanding our managed portfolio, hitting quarterly Net Revenue Retention targets.

Requirements

• Proven experience in high-volume/high-velocity Customer Success or Account Management, with at least 2 years in a leadership role.
• Demonstrated track record of meeting or exceeding customer retention, expansion, and NRR growth targets in a SaaS environment.
• Strong leadership and team management skills, with experience leading teams of 5+ high-performing members.
• Proficiency in dashboard management and data-driven performance improvement.
• Excellent communication, negotiation, and relationship-building skills.
• Experience with CRM and Customer Success tools (e.g., HubSpot, Salesforce, Custify, Gainsight, ChurnZero).

Benefits

• Unlimited Paid Time Off
• Volunteering Days
• Flexible working hours
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise