Head of Customer Success

Head of Customer Success job description for a global SaaS company. The role involves leading a team of Customer Success Managers, refining the customer success playbook, and driving growth through meaningful change.

Requirements

• Proven experience in high-volume/high-velocity Customer Success or Account Management
• Demonstrated track record of meeting or exceeding customer retention, expansion, and NRR growth targets in a SaaS environment
• Strong leadership and team management skills, with experience leading teams of 5+ high-performing members

Benefits

• Unlimited Paid Time Off
• Volunteering Days
• Flexible working hours
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise