Sr Associate, Global Technical Support
CienaMexico City, Mexico
Posted October 31, 2025
Full Time
About the Company
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard.
Job Description
Ciena is seeking an Sr Associate, Global Technical Support to provide system-level pre- and post-sales support for our global customer base. In this role, you’ll troubleshoot complex issues, mentor new engineers, and contribute to the success of Ciena’s innovative products in a fast-paced, customer-focused environment.
Requirements
- Excellent verbal and written communication skills in English
- Bachelor’s degree in Engineering, Computer Science, or related technical field, or equivalent combination of education and experience.
- 3+ years of experience in a customer support role, preferably in telecommunications.
- Hands-on knowledge of Linux operating systems.
- Familiarity with virtualized and cloud environments (VMware ESXi, OpenStack, GCP) and container services (Docker, Ansible).
- Understanding of Micro-Services software architectures, SDN, and Network Management/Automation/Orchestration concepts.
- Knowledge of security protocols, including Radius authentication.
- Strong domain expertise in Restful APIs, websockets, Python scripting, and open-source tools like Swagger and Postman.
- Solid understanding of OTN technology and its application to Ciena equipment.
- Fundamental knowledge of telecommunications and the technical support industry.
Benefits
- Employee health, dental, vision, and disability insurance
- 401(k) plan
- Stock options
- Flexible work environment
- Mentorship and professional development opportunities