Blue Planet, Advanced Technical Support Engineer NA
CienaCanada • United States
Posted December 11, 2025
82200 - 131400 CAD year
Full Time
About the Company
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard.
Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Join us as an Advanced Technical Support Engineer in our Blue Planet division to shape the future of network orchestration and inventory management.
Requirements
- Bachelor’s degree in a related field with 5+ years of experience, or Master’s degree with 3+ years.
- Strong analytical and problem-solving skills in customer-facing roles.
- Expertise in debugging, monitoring, and troubleshooting, with the ability to collect and analyze information efficiently.
- Proficiency in automation tools to streamline data collection and minimize downtime.
- Exceptional written and oral communication skills, capable of deep technical analysis and high-level product discussions.
- Independent working capability with flexibility to support globally distributed teams, including occasional weekend and extra hours.
- Solid understanding of telecom evolution (3G, 4G, 5G) and RAN architecture.
- Experience with data networking and IT applications solutions across OSI layers 2-7, including Telco vendor CLI/configuration knowledge.
Benefits
- Medical, dental, and vision plans
- 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence