Blue Planet Advanced Technical Support: BPUAA & ROA Support NA

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 3+ years in software technical support, preferably in telecom or network management domains.
• Strong Linux and scripting (Shell) skills.
• Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap.
• Familiarity with PostgreSQL, Neo4j, ClickHouse.
• Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH.
• Proficiency with Kubernetes, Docker, and microservices deployment.
• Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce.
• Strong analytical, debugging, and communication skills with a customer-first approach.
• Ability to work independently and collaborate across a globally distributed team.

Benefits

• Medical, dental, and vision plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence