Advanced Technical Support, Blue Planet Portfolio Specialist
CienaCanada • United States
Posted November 20, 2025
67100 - 107300 CAD year
Full Time
About the Company
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard.
Job Description
Ciena is seeking a talented Blue Planet Portfolio Support Engineer to join our Advance Technical Support Team. This mid-entry level role offers the opportunity to work closely with Customers, Blue Planet Solution Experts, Global Engineering Community, R&D Engineering, and PLM teams to support applications integrated into Blue Planet products and platforms.
Requirements
- Provide technical support to customers using the Blue Planet Software Portfolio, troubleshooting and resolving software and system-related issues.
- Collaborate with cross-functional teams, including Blue Planet Solution Experts, Global Engineering Community, and R&D Engineering, to identify and resolve product bugs and issues.
- Maintain high levels of customer satisfaction through effective communication and prompt issue resolution.
- Develop workarounds to address functionality shortcomings and minimize customer dissatisfaction.
- Assist with multi-product interoperability issues between Blue Planet products or third-party software/equipment.
- Provide valuable feedback to account, PLM, and R&D teams to improve product functionality in future releases.
- Advocate for customers within Ciena and represent Ciena effectively to customers.
Benefits
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave