Global IT Incident & Problem Manager

The Global IT Incident & Problem Manager is accountable for the end-to-end governance, execution, and continuous improvement of Incident Management and Problem Management processes across Celestica’s global IT landscape.

Requirements

• 5–10 years of hands-on experience in IT Incident Management, preferably in a regional or global enterprise environment
• Demonstrated experience managing Major Incidents involving multiple teams and geographies
• Proven experience in Problem Management, including RCA and prevention of recurring incidents
• Strong understanding of ITIL-aligned Incident and Problem Management practices
• Excellent stakeholder management and communication skills, including executive-level reporting
• Bachelor’s degree in a related field, or equivalent combination of education and experience
• Experience working with ITSM tools (e.g., ServiceNow or equivalent) is strongly preferred