Global IT Incident & Problem Manager

Manages a team of resources focused on the design, delivery, support and optimization of Celestica's IT infrastructure, including network, computing, storage, telecommunication, and mobile devices.

Requirements

• Knowledge of programming languages (C++, Java, etc.).
• Good knowledge of database design and data analysis.
• Strong knowledge of network and server systems design
• Strong understanding of system architecture.
• Ability to perform software and hardware evaluation and selection.
• Strong business writing skills.
• Strong project management skills.
• Strong leadership, people-management, and culture-enablement capabilities that ultimately strengthens the organization.
• Strong knowledge & experience in IT process (e.g. operating model, governance, IT delivery lifecycle)
• Strong communication, collaboration, and change management skills.
• Strong knowledge & experience in business sites and processes.
• Strong knowledge & experience in relevant technologies and concepts.
• Strong relationship management, negotiations, and conflict resolution skills.