Service Consultant

Deliver exceptional customer service as a liaison between customers and retail technicians or mechanical associates. Meet customer needs, provide accurate information, and manage repair orders.

Requirements

• Meet and greet all service customers in a friendly manner
• Assist Service/Customer Operators with incoming service calls
• Accurately interview and document customer concerns
• Establish specific call time with each customer to update them on the status of their vehicle
• Create repair orders, and route work to technicians or mechanical associates
• Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims
• Consult with customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
• Close and invoice repair orders
• Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding
• Collects service payments and manages cash including receiving and counting money
• Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate
• Ensure all customer concerns are addressed and resolved in a timely manner

Benefits

• 401k Matching
• Tuition Reimbursement
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship