Service Consultant

Deliver exceptional customer service as a liaison between customers and retail technicians/mechanical associates, assisting with service calls, documenting customer concerns, and communicating repair estimates and approvals.

Requirements

• Meet and greet all service customers in a friendly manner
• Accurately interview and document customer concerns
• Create repair orders and route work to technicians or mechanical associates
• Consult with customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
• Close and invoice repair orders
• Collect service payments and manage cash
• Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate