Call Center Sales Supervisor B2C

Adrian Magnus, a part of Carazo Enterprise SL, is seeking a B2C Sales Supervisor / Sales Manager to lead a growing team of phone-based sales agents. This remote leadership role involves training, coaching, performance analysis, and scaling the sales team to achieve sales excellence. The company focuses on delivering handcrafted cigars with precision, integrity, and a deep respect for tradition, operating from hubs across Europe, the U.S., and Latin America.

Requirements

• Minimum 5 years of total sales experience
• At least 1–2 years as a successful phone salesperson
• 3+ years supervising remote phone sales teams
• Strong knowledge of outbound call operations, sales psychology, and coaching techniques
• Proven experience with U.S. and European markets
• Skilled in creating scripts, analyzing data, and improving KPIs
• Fluent English (C1 level or higher) – mandatory
• Remote work capability and reliable internet
• Experience scaling a call center or B2C team is highly preferred
• Structured, strategic, and accountable
• Motivational leader with a strong operational focus
• Data-driven decision-maker with coaching ability
• Adaptable to change and growth pace
• Committed to developing a high-performance sales culture

Benefits

• Competitive bonus and commission structure
• Full remote flexibility and autonomy
• Clear growth path and collaboration with executive leadership