Members Services Associate

The Members Services Associate provides essential administrative and operational support to ECLC staff and leadership. This position supports the efficient day-to-day functioning of the organization through clerical assistance, document preparation, meeting coordination, records management, and communication support.

Requirements

• Prepare, format, and maintain documents using Microsoft Office Suite (Word, Excel, Access, PowerPoint) and similar productivity software.
• Perform general office duties including ordering supplies, maintaining records management systems, and completing basic administrative tasks.
• File, organize, maintain, and retrieve corporate documents, records, and reports in accordance with ECLC policies and procedures.
• Answer general phone calls and emails, direct inquiries to appropriate staff, and take and relay messages as necessary.
• Prepare responses to routine correspondence and general inquiries in a professional and timely manner.
• Support positive communication with internal and external stakeholders.
• Prepare agendas, meeting materials, and supporting documentation for staff, committee, and Board of Directors meetings.
• Coordinate meeting logistics, including scheduling, room setup, and catering arrangements for meetings or luncheons.
• Attend meetings as assigned to accurately record minutes and submit them to supervisors for review and distribution.
• Identify and suggest administrative efficiencies, process improvements, and procedural enhancements for consideration by supervisors.
• Support cross-training of clerical staff and assist with coordinating staff training by scheduling sessions or organizing training materials.
• Contribute to a collaborative, mission-driven workplace culture.
• Support ECLC Board of Directors and the Child Care Resource Center (CCRC) Executive Directors Group for the ECLC Executive Director.
• Support CCRC Membership Services including the ECLC Board Membership Committee for the ECLC Associate ED of Programs.
• Support Main OCFS Contract reporting for the ECLC Associate ED of Programs.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance