CallMiner is a global leader in AI‑powered conversation intelligence and customer experience automation, capturing and analyzing 100% of omnichannel customer interactions to deliver actionable insights. The company focuses on performance management, business intelligence, call center operational efficiencies, agent productivity, and speech and text analytics, enabling organizations to optimize processes and automate workflows at scale. By transforming customer insights into operational efficiency, cost reductions, and faster data‑driven decisions, CallMiner helps clients improve CX across technology, media, telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. Its industry‑leading analytics and deep intelligence set it apart as a trusted partner for leading brands worldwide.
Open Positions
DevOps Engineer
3+ years DevOps experience. AWS/Azure expertise. Docker/Kubernetes familiarity. Linux administration, GitOps, and scripting skills
Associate Product Marketing Manager
1-3 years exp in marketing/product mgmt/sales. Strong writing/communication skills. Analytics & customer-centric mindset
Senior Customer Success Manager - BPO
3+ years in Customer Success, account management experience, and strong problem-solving skills
Solutions Consultant
5+ years’ experience in software pre-sales, solutions consulting, business consulting, AI-driven automation, or analytics. Strong business consultative skills and solid technical acumen
Solutions Consultant
5+ years' experience in software pre-sales, solutions consulting, business consulting, AI-driven automation, or analytics, Strong business consultative skills, ability to adapt and pivot during live Customer engagements
Senior Customer Success Manager - BPO
3+ years in Customer Success, Account Management, BDR, or client-facing SaaS roles. Gainsight, CRM, and data-driven portfolio management experience. Strong tactical problem-solving and relationship-building skills
CX Intelligence Analyst II
Bachelor's Degree in a relevant field or 5+ years of equivalent work experience in analytics, AI, or CX automation, with hands-on experience applying AI/ML concepts for NLP, speech analytics, conversational AI, and predictive modeling