Customer Success Account Manager

Business Wire is looking for a Customer Success Account Manager to retain and grow revenue from existing clients through day-to-day management, upselling/cross-selling, and retention/renewal of assigned accounts.

Requirements

• Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.
• Effectively communicates the value proposition and ROI of Business Wire products and services.
• Maintains relationships with key stakeholders among assigned accounts.
• Builds volume within established accounts by expanding the breadth of products purchased to increase revenue.
• Meets or exceeds sales quotas and performance objectives.
• Promotes customer relations by soliciting feedback through all forms of communication to verify satisfaction and uncover hidden issues/problems.
• Successfully executes client contracts from negotiation to close in adherence to related company policies and procedures.
• Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails, social outreach, in SalesForce CRM.
• Maximizes results by satisfying multiple buyers in an organization and systematically address conflicting needs of multiple buyer influencers.
• Works collaboratively in a group setting to achieve shared results.

Benefits

• Ability to work remotely
• Excellent health benefits
• $100 monthly fitness allotment
• Tuition reimbursement program
• Enhanced mental health resources
• 401(k) plan with generous company match
• Annual profit sharing contribution
• PTO
• Floating Holidays
• Wellness Day Off
• Birthday Day Off