Help Desk Analyst

Help Desk Analyst responsible for providing support to corporate office staff, retail team members, and distribution centers. Requires excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities essential.

Requirements

• Windows 10, Windows 11, Mac OS X
• Office 365/Azure
• Active Directory maintenance
• Mac and PC hardware
• Printers, scanners, computer peripherals
• Ticketing systems
• VOIP support experience
• Mobile devices
• Client PC connectivity
• Shared Drive (Mappings)
• Strong customer service and troubleshooting skills
• Ability to communicate technical information to end-users

Benefits

• Medical, dental, vision, and life insurance options
• Paid time off
• 401K matching contribution
• Employee discount at BRR locations
• Internal Opportunities for career growth and advancement