Help Desk Analyst
Lutheran Services CarolinasSalisbury, North Carolina, United States
Posted March 4, 2026
26.44 - 26.44
Full Time
About the Company
Lutheran Services Carolinas (LSC) is a faith-based nonprofit that delivers a broad spectrum of residential and at-home care services across the Carolinas. Its core programs serve seniors, veterans, the homeless, foster and adopted children, refugees, and individuals with mental, intellectual, or developmental challenges, offering everything from assisted living and respite care to specialized mental-health and disaster-preparedness initiatives. LSC distinguishes itself through a volunteer-driven, community-partnered model that emphasizes dignity, independence, and holistic well-being, integrating faith, family, and professional expertise. By fostering collaborative networks of donors, faith partners, and local agencies, LSC sustains a comprehensive continuum of care that empowers people to live with pride and purpose.
Job Description
The Help Desk Analyst is responsible for diagnosing and troubleshooting IT issues, providing remote support, and managing end-user tickets.
Requirements
- 2-year degree or equivalent work-related experience in IT or business administration
- Minimum 2 years of experience in an IT-related and/or customer service field
- Proficiency with computers and familiarity with LSC's current software programs and Microsoft Office products
Benefits
- Medical insurance with $0 premium
- PTO
- Dental insurance
- Vision insurance
