Help Desk Analyst
BROAD RIVER RETAILNorth Carolina, United States
Posted February 10, 2026
50000 - 55000 USD
Full Time
About the Company
Broad River Retail is an organization of integrity, diversity, and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest.
Job Description
Help Desk Analyst for Broad River Retail, providing technical support to corporate office staff, retail team members, and distribution centers. Focus on excellent customer service, troubleshooting, and technical skills.
Requirements
- Excellent customer service skills
- Strong troubleshooting and technical skills
- Experience with Windows 10, Windows 11, Mac OS X, Office 365/Azure, Active Directory maintenance
- Knowledge of printers, scanners, computer peripherals, VOIP support, mobile devices, client PC connectivity
- Ability to communicate technical information to a wide range of end-users
- 3 years+ experience supporting a Windows/Mac environment
- Associate's degree or Bachelor's degree preferred
- Training, experience, or certification in IT or networking preferred
Benefits
- Medical, dental, vision, and life insurance options
- Paid time off
- 401K matching contribution
- Employee discount (40%) at BRR locations
- Internal Opportunities for career growth and advancement
