Customer Strategy & Operations Manager
BigPandaUnited States
Posted December 10, 2025
160000 - 190000 USD year
Full Time
About the Company
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running.
Job Description
BigPanda is seeking a Customer Strategy & Operations Manager to build and run the operating system that powers our post-sale customer lifecycle. In this highly visible role, you’ll design, manage, and continuously improve the processes, programs, and cross-functional rhythms that drive customer health, value realization, and retention.
Requirements
- 7–10+ years in Enterprise Customer Success, Strategy & Operations, or Product/GTM Operations
- Experience supporting or working directly with C-level executives strongly preferred
- Exceptional written, verbal, and visual communication skills
- Strong analytical and problem-solving abilities with the ability to interpret data and develop insights
- Demonstrated experience leading complex cross-functional programs
- Customer-centric mindset with a track record of driving portfolio-level outcomes
Benefits
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture