Customer Success Specialist

The Customer Success Specialist will be a dedicated Account Manager, responsible for overseeing the entire customer journey for assigned customers. This role involves onboarding, retention, and expansion, focusing on driving customer engagement, retention, and expansion. The specialist will collaborate with Sales, Marketing, and Support teams to deliver exceptional customer value.

Requirements

• Organize and host webinars
• Actively contribute to LinkedIn groups
• Analyze customer feedback
• Develop customer success reports
• Manage HubSpot CRM
• Regular communication with existing and potential customers
• Upselling/ABM approach