Customer Success Specialist

As a Customer Success Specialist for AZEUS Convene, you'll be responsible for onboarding, growth, customer relationship management, and retention of assigned customers. This role involves co-ordinating with Sales, Marketing, and Support teams, driving customer engagement, improving retention, and identifying upsell opportunities. You will also act as the primary point of contact for customers, offering comprehensive support.

Requirements

• Organize and host customer webinars
• Actively contribute to LinkedIn groups
• Analyze customer feedback
• Develop customer success reports
• Conduct regular customer usage analyses
• Work with Sales and Marketing to implement ABM
• Provide customer success review and offer add-ons
• Engage with existing customers via email, phone, and remote support
• Create blog content
• Manage HubSpot CRM